Please check below our most frequently asked questions by customers and our answers.
Once you’ve completed your purchase, we will send you an Order Confirmation email. Please check your junk mail or spam folders if you can’t find it
Unfortunately, we are unable to cancel or amend orders once they have been placed.You can return your order once you have received it, please find further details in our Returns information.
We accept all major payment methods including Visa, Visa Debit, Maestro, MasterCard, Amex, Paypal, Shop Pay, Apple Pay, Amazon Pay, Klarna. If you're paying with Klarna, payment will be taken from your credit or debit card as soon as the order has been placed. If you have ordered a personalised item, the payment will also be taken at the time of ordering. For further information on Pay Later with Klarna, please click below.
Shipping & Returns
Please see our Shipping page for the most up to date information on delivery options for each region.
We ship EU-wide and prices are shown in your local currency when you select your shipping country. Please visit our Shipping page for all international shipping costs and timeframes.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. Please note that returns will need to be sent to the following address:
Vivid Valour e.U.
If your return is accepted, we will send you a confirmation. Items sent back to us without first requesting a return will not be accepted.
Customer is responsible for all shipping costs unless the item is damaged or we made a mistake.
Please note, we no longer accept exchanges, including rings.
Please feel free to Contact Us if you have any questions.
You should always store all your jewelry pieces separately in a sealed container like our jewelry box or pouch, so that they don’t scratch. Remember to keep your chains and bracelets fastened to prevent them from tangling.
Our gold vermeil jewelry should be kept in a dark, cool and dry place. With time and wear, sterling silver could naturally become oxidised and eventually tarnish. Thus, we recommend storing vermeil jewelry in a sealed bag or box that keeps out the air that causes oxidation.
Unfortunately, gold vermeil is not waterproof. If you wish to keep your favorite pieces shiny and lasting, please avoid contact with water by removing jewelry when bathing, showering or swimming. You should also avoid direct contact with perfume, body lotion or other chemicals.